Reminder, Customers can only cancel Submitted orders. Should there be need to cancel orders in Processing status, Customers can contact Suppliers to request for the cancellation.
Step 1: Go to ORDERS, then click on Order History.
Step 2: Select the order for cancellation, then click on its Edit button.
Step 3: Under Order Details tab, go to Order Status dropdown and click on Cancelled.
Step 4: Click on Save to proceed with the order cancellation.
Need more help with this?
Don’t hesitate to contact us here.